Returns + Exchanges

All of our products are carefully inspected before they are shipped, thus, we generally do not accept returns or offer exchanges. However, in the event that your order is defective, damaged during shipment or if you receive the wrong item, please contact us at hello@jacquelagos.com with the subject “Returns/Exchange” with photographic proof of the damage or error within 48 hours of delivery, so we can try to make it right. Unfortunately, we cannot offer you the option of return or exchange after 48 hours of delivery.

Where our available options are not satisfactory, we may offer you the option to return the item(s) for an exchange, subject to availability of stock. Please note that we do not offer refunds. However, we provide you with store credit in the amount of your returned goods.

To be eligible for a return or exchange, your item must be in its original packaging, unopened, unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advice that you make use of a service that provides tracked shipping as we do not guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you. We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. Please contact us if you have any questions or problems.

All sale items are final and cannot be returned or exchanged.

Need help?

Contact us at hello@jacquelagos.com for questions related to refunds and returns.

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