Frequently Asked Questions

For the first burn, how long should burn my candle?

When you light your candle for the first time, always allow the wax to burn so that it melts across the entire surface to the edges and pools to the edges of the jar. This may take up to 2-4 hours, but we promise it will make your candle last longer, assist in preventing tunnelling and help promote an even burn for the duration of the candle’s life.

How can I maximize my scent throw?

Open windows and doors will disperse scent and lessen the concentration. For maximum fragrance keep windows and doors closed and burn in desired space for 30 mins before entering.

Do need to trim my wick before every use?

Yes. To get the most out of your candle, we recommend trimming your wick before every lighting. The wick only needs to be approximately 6mm in length, keeping it this length will avoid mushrooming which can result in unnecessary soot. This also controls the size of the flame allowing you to get the most time out of your candle.

How do I handle soot from the flames?

If soot forms on the inside of the vessel, extinguish candle, wait for it to cool, then wipe with a clean damp cloth. Trim wick and relight.

How big are your candles?

Jacque candles contain 10oz/283g of scented candle wax and offers up to 50+ hours of burn.

What kind of wax do we use?

We use 100% soy wax which will provide you with cleaner and slower burn, making your candle last for as long as possible before your next restock.

How do I store my candle?

It may seem obvious, but please keep your candle away from areas that can get quite hot in the home. You can store your candle in a cool and dry place, protected from dust. Avoid placing your candles where they will be directly exposed to sunlight or harsh indoor lighting, such as a spotlights.

How can I tell if my candle is burning properly?

Efficient burning means flame is not flickering, teardrop shaped and upright. Extinguish a candle if it smokes, flickers, or the flame becomes too high. These signs indicate the candle is not burning properly and the flame isn’t controlled. Let the candle cool, trim the wick, then check for drafts before re-lighting.

When should I stop burning my candle?

It is really important candles are not burnt when there is 10mm of wax or less remaining in the jar. Although it is tempting to continue burning your candle until the wax is gone, we strongly advise against this as the flame needs a solid base of wax to avoid overheating the jar.