Shipping Poilcy

Domestic Orders

When an order is placed, it will be shipped to the address designated by you, as long as we ship to that address. As a result, risk of loss and the title for items purchased from this site pass to you upon delivery of the items to the carrier.

All orders are shipped using local courier service providers who are neither employees, agents, nor partners of JACQUÉ. We shall endeavor to use the fastest delivery service to ensure your order gets to you in good time, however, JACQUÉ shall not be responsible for any undue delay caused by third party courier service providers after your item has been shipped, as shipping times vary depending on destination.

Cost of shipping

For orders within Lagos, Nigeria – Flat rate no.1 of N1,500 (excluding specified areas below)

For orders in these specified areas (Lagos outskirts) – Flat rate no.2 of N2,500

If you select flat rate no. 1 for shipping within Lagos at checkout and your delivery address falls within the specified areas, you will be required to pay the balance for shipping at delivery before your items can be collected.

The specified areas include:

Ajah, Epe, Ibeju Lekki and environs
Badagry, Ojo and environs
For orders outside Lagos state, within Nigeria – Flat rate no.3 of N3,000

Delivery Times

Orders placed are processed within 1–3 business days. Typical delivery time frame is between 3 and 10 business days after your order has been processed and shipped, however, you may receive your order much earlier. You should receive a shipping notification once your order leaves our station.

Note that travel times may be longer due to COVID-19-related issues and other issues not within our control.

Pre-orders will be charged for at the time of ordering and these orders shall be shipped 1-2 business days after the stipulated release date.

All orders placed after 4pm WAT will be processed the following business day. All orders placed on weekends and public holidays will be processed on the next business day.

Free Shipping for Domestic Orders

All orders within Lagos, Nigeria, over ₦50,000 are shipped for free.

No Liability

You are responsible for providing your correct mailing address, as JACQUÉ will not be responsible for any shipping error resulting from any incorrect information provided by you. Once the package arrives and has been confirmed by our shipping carrier that it is has been delivered, we are not responsible for the loss or theft of your package.

IMPORTANT COVID-19 GUIDELINE: Due to COVID-19, there may be delays outside of our control. From time to time, we will conduct audit and sanitizations, and these activities may delay fulfillment by 1-2 business days. We thank you for your patience and understanding.

International Shipping

Sadly, we are currently not offering International shipping. We shall update our international customers as soon as we begin international shipping through third party partners. Please bear with us for now.