Terms and Conditions
Important Legal Information
This website is operated by JACQUÉ SIGNATURE. Throughout the site, the terms “we”, “us” and “our” refer to JACQUÉ SIGNATURE or JACQUÉ LAGOS or JACQUÉ. We offer this website, including all information, tools and services available from this site to You, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
The material included herein, including without limitation all content, text, graphics, artwork, photographs, site design, logos, icons, images, audio or video clips, code, scripts and software (collectively, the “Materials”), is the property of JACQUÉ and/or its content suppliers and is protected by the trademark, copyright and other intellectual property laws of the Federal Republic of Nigeria.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
The headings used in this Terms are included for convenience only and will not limit or otherwise affect these Terms.
General Use
You may not use our products or services for any illegal or unauthorized purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your services, without prejudice to our rights to claim damages.
The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Orders
Any order placed through our website is an offer by you to purchase each particular item in accordance with these terms. We reserve the right to accept or reject an order you make using our website for any reason. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We at all times reserve the right to limit the quantity of any item sold or to refuse a requested order altogether.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
Return Service
Available only within Lagos State, Nigeria. When you opt for our Return Service, you agree to return your JACQUÉ jar, purchased through any of our platforms, digital and otherwise, in good and marketable condition. We reserve the right to return a jar to you where we discover damage that we may consider material upon receipt. You shall be responsible for ensuring that your JACQUÉ jar reaches us in good condition. This option may only be used when you are returning a JACQUÉ jar and not otherwise. Where this option is selected in the case where you are not returning a JACQUÉ jar and payment is made, we reserve the right the convert such payment into store credits which can be used for other available items on the website.
Products and Prices
The price and availability of any products contained or referenced on this website is subject to change at any time and without notice. As noted elsewhere herein, JACQUÉ is not responsible for any typographical errors, which specifically includes those relating to the price or size of an item.
All prices displayed on this site apply only to the products and services available on the website and may not necessarily reflect the prices of such products or services, or similar items, available through our stockists or otherwise.
Prices are at all times subject to availability and nothing herein shall constitute an “offer to sell.” Without limiting the generality of the foregoing, we specifically reserve the right to refuse to sell to any person or entity known or believed by us to be a reseller of our products. For all wholesale enquiries please contact us on our designated email address. The receipt of an e-mail confirmation of your order is simply an acknowledgement that we have received your requested order and does not constitute an offer to sell.
Warranties and Reservations
This website and the materials, content and products provided herein are provided on an “as is” and “as available” basis. JACQUÉ makes no representations or warranties of any kind or nature whatsoever, either express or implied, as to the operation of this website or the content, materials, products and services provided herein, and expressly disclaims to the fullest extent allowed by law all warranties, whether express or implied, including without limitation all warranties of merchantability, fitness for a particular purpose, title or noninfringement or any warranty or representation that the operations and functions of this site shall be uninterrupted or error free or that any defects will be corrected.
We have made every effort to display as accurately as possible, the colors and images of our products that appear at the store. We cannot guarantee that your monitor display of your device for any color will be accurate. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
Occasionally, there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We are not responsible if information made available on this site is not accurate, complete or current.
In no case shall JACQUÉ, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility and regardless of whether the same are foreseeable. Where we cannot, by law, exclude some of these liabilities, our liability shall be limited to the maximum extent permitted by law.
Cancellation
We reserve the right to discontinue any product at any time. However, where orders have already been placed for discontinued or out of stock products, we may offer store credit subject to our Return Policy.
Once an order has been placed by you, cancellation or change to your order will not be possible unless we receive your request by phone or email within 24 hours from placing your original order. However, where such order has already been processed and dispatched, no cancellation or change of orders will be accepted.
For more details, please review our Returns Policy.
Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your delivery address, email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as may be needed.
Third Parties
As a convenience to you, and for informational purposes only, JACQUÉ may from time to time provide links to websites operated by other entities unrelated to JACQUÉ. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Content
If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials related to products, serves or marketing, whether online, by email, or otherwise (collectively, User Content), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any User Content that you forward to us. We are and shall be under no obligation to: (x) keep any User Content in confidence; (2) pay compensation for any User Content; or (3) to respond to any User Content.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not contain any objectionable media or violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Indemnification
You agree to indemnify, defend and hold harmless JACQUÉ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Subject to Change
We reserve the right to make changes or modifications to this website or to any of the terms, conditions, disclaimers and policies referenced herein, and to add or remove any portion of the site, including any portion of these Terms and Conditions, at any time, in its sole discretion and without notice. All such changes shall be effective immediately upon posting. You should review these terms and conditions frequently, as your use of the website following any changes to these terms and conditions shall constitute your acceptance of and agreement to be bound by the revised terms and conditions whether or not you have actually reviewed them.
Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).
Entire Agreement
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
Contact Information
Questions about the Terms of Service should be sent to us at hello@jacquelagos.com
Privacy Policy
The Terms of the Privacy Policy describes how JACQUÉ collects, records, holds, stores, uses, discloses, transfers and processes data classified as personal information. This is information JACQUÉ collects from individuals associated with the services available from JACQUÉ through the website address www.jacquelagos.com (the “Site”). By visiting the Site, you hereby agree with the method of collection, use, disclosure and processing of your personal information as described in this Privacy Policy. All data that JACQUÉ collects and processes will be stored and processed based on the procedures and applicable laws and regulations.
JACQUÉ has implemented this Privacy Policy to protect the personal information received from you, and to respond to any inquiries.
What Do We Do With Your Information?
When you purchase something from our store, as part of the buying and selling process or sign up on our Site by creating an account, you provide JACQUÉ with your information which may include your name, address and email address. When you browse our store, we may automatically collect your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: with your permission, we may send you emails about our store, new products and other updates.
Consent
How do we get your consent? Your continued use of the Site and/or registration for JACQUÉ’s services constitutes your consent to the terms of this Privacy Policy. If you do not agree, you can withdraw your consent at any time but please note that JACQUÉ will not be able to provide you with its services. JACQUÉ reserves the right to amend this Privacy Policy at any time.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
You may withdraw your consent for collection, use and disclosure at any time by sending an email using JACQUÉ’s contact details at hello@jacquelagos.com.ng. Please note that, if you withdraw your consent for collection, JACQUÉ may suspend its provision of products and/or services to you.
Disclosure, Processing and Retention
JACQUÉ will not disclose any of your personal information to anyone else, except to its employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on its behalf for any of the identified purposes or if we have reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with JACQUÉ’s rights or property, other users of the Site, products or services, or anyone else that could be harmed by such activities.
By accepting these terms, you accept that JACQUÉ may share your information with third parties to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
Our Use of Cookies and Other Information Gathering Technologies
In operating the Site, we may use a technology called “cookies”. A cookie is a piece of information that the computer that hosts the Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze usage of the Site more accurately. In all cases in which we use cookies, we will not collect personal data except with your permission or use information gathered for tracking purposes.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state of residence, or that you are the age of majority in your state of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@jacquelagos.com Kindly visit the Sites ‘FAQ’ pages for any inquiries related to this Privacy Policy and JACQUÉ’s product and/or services.
Shipping Policy
Domestic Orders
When an order is placed, it will be shipped to the address designated by you as long as we ship to such address. As a result, risk of loss and the title for items purchased from this site pass to you upon delivery of the items to the carrier.
All orders are shipped using local courier service providers who are neither employees, agents or partners of JACQUÉ. We shall endeavor to use the fastest delivery service to ensure your order gets to you in good time, however, JACQUÉ shall not be responsible for any undue delay caused by third party courier service providers after your item has been shipped, as shipping times vary depending on destination.
Cost of shipping
For orders within Lagos, Nigeria – Flat rate no.1 of N1,500 (excluding specified areas below)
For orders in these specified areas (Lagos outskirts) – Flat rate no.2 of N2,500
If you select flat rate no. 1 for shipping within Lagos at checkout and your delivery address falls within the specified areas, you will be required to pay the balance for shipping at delivery before your items can be collected.
The specified areas include:
- Ajah, Epe, Ibeju Lekki and environs
- Badagry, Ojo and environs
- Ikorodu
For orders outside Lagos state, within Nigeria – Flat rate no.3 of N3,000
Delivery Times
Orders placed are processed within 1-3 business days. Typical delivery time frame is between 3-10 business days after your order has been processed and shipped, however you may receive your order much earlier. You should receive a shipping notification once your order leaves our station.
Note that travel times may be longer due to COVID-19-related issues and other issues not within our control.
Pre-orders will be charged for at the time of ordering and these orders shall be shipped 1-2 business days after the stipulated release date.
All orders placed after 4pm WAT will be processed the following business day. All orders placed on weekends and public holidays will be processed on the next business day.
Free Shipping for Domestic Orders
All orders within Lagos, Nigeria over ₦50,000 are shipped for free.
No Liability
You are responsible for providing your correct mailing address as JACQUÉ will not be responsible for any shipping error resulting from any incorrect provided by you. Once the package arrives and has been confirmed by our shipping carrier that it is has been delivered, we are not responsible for the loss or theft of your package.
IMPORTANT COVID-19 GUIDELINE: Due to Covid-19 there may be delays outside of our control. From time to time, we will conduct audit and sanitization and these activities may delay fulfillment by 1-2 business days. We thank you for your patience and understanding.
International Shipping
Sadly, we are currently not offering International shipping. We shall update our international customers as soon as we begin international shipping through third party partners. Please bear with us for now.
Return Policy
Returns + Exchanges
All of our products are carefully inspected before they are shipped, thus, we generally do not accept returns or offer exchanges. However, in the event that your order is defective, damaged during shipment or if you receive the wrong item, please contact us at hello@jacquelagos.com with the subject “Returns/Exchange” with photographic proof of the damage or error within 48 hours of delivery, so we can try to make it right. Unfortunately, we cannot offer you the option of return or exchange after 48 hours of delivery.
Where our available options are not satisfactory, we may offer you the option to return the item(s) for an exchange, subject to availability of stock. Please note that we do not offer refunds. However, we provide you with store credit in the amount of your returned goods.
To be eligible for a return or exchange, your item must be in its original packaging, unopened, unused and in the same condition that you received it.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advice that you make use of a service that provides tracked shipping as we do not guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you. We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. Please contact us if you have any questions or problems.
All sale items are final and cannot be returned or exchanged.
FAQS
General
How big are your candles?
JACQUÉ candles contain 10oz/283g of scented candle wax and offers up to 50+ hours of burn.
What kind of wax do we use?
We use 100% soy wax which will provide you with cleaner and slower burn, making your candle last for as long as possible before your next restock.
Candle Care FAQs
For the first burn, how long should burn my candle?
When you light your candle for the first time, always allow the wax to burn so that it melts across the entire surface to the edges and pools to the edges of the jar. This may take up to 2-4 hours, but we promise it will make your candle last longer, assist in preventing tunnelling and help promote an even burn for the duration of the candle’s life.
How can I maximize my scent throw?
Open windows and doors will disperse scent and lessen the concentration. For maximum fragrance keep windows and doors closed and burn in desired space for 30 mins before entering.
Do need to trim my wick before every use?
Yes. To get the most out of your candle, we recommend trimming your wick before every lighting. The wick only needs to be approximately 6mm in length, keeping it this length will avoid mushrooming which can result in unnecessary soot. This also controls the size of the flame allowing you to get the most time out of your candle.
How do I handle soot from the flames?
If soot forms on the inside of the vessel, extinguish candle, wait for it to cool, then wipe with a clean damp cloth. Trim wick and relight.
How can I tell if my candle is burning properly?
Efficient burning means flame is not flickering, teardrop shaped and upright. Extinguish a candle if it smokes, flickers, or the flame becomes too high. These signs indicate the candle is not burning properly and the flame isn’t controlled. Let the candle cool, trim the wick, then check for drafts before re-lighting.
When should I stop burning my candle?
It is really important candles are not burnt when there is 10mm of wax or less remaining in the jar. Although it is tempting to continue burning your candle until the wax is gone, we strongly advise against this as the flame needs a solid base of wax to avoid overheating the jar.
How should I store my candle?
It may seem obvious, but please keep your candle away from areas that can get quite hot in the home. You can store your candle in a cool and dry place, protected from dust. Avoid placing your candles where they will be directly exposed to sunlight or harsh indoor lighting, such as a spotlights.
If you have a question that has not been addressed above, please send us an email at hello@jacquelagos.com.