Shipping policy

Shipping Policy

Domestic Orders

When an order is placed, it will be shipped to the address designated by you as long as we ship to such address. As a result, risk of loss and the title for items purchased from this site pass to you upon delivery of the items to the carrier.

All orders are shipped using local courier service providers who are neither employees, agents or partners of JACQUÉ. We shall endeavor to use the fastest delivery service to ensure your order gets to you in good time, however, JACQUÉ shall not be responsible for any undue delay caused by third party courier service providers after your item has been shipped, as shipping times vary depending on destination.

Cost of shipping

For orders within Lagos, Nigeria – Flat rate of N5000

For orders outside Lagos state, within Nigeria – Flat rate no.3 of N7500

Ireland - €7

UK - £10

Other EU countries - €15

Delivery Times

Orders placed are processed within 1-3 business days. Due to the holiday season, orders will be delivered within 2–3 business days from 5th January. You should receive a shipping notification once your order leaves our station. 

Note that travel times may be longer due to issues not within our control.

Pre-orders will be charged for at the time of ordering and these orders shall be shipped 1-2 business days after the stipulated release date.

All orders placed after 4pm WAT will be processed the following business day. All orders placed on weekends and public holidays will be processed on the next business day.

No Liability

You are responsible for providing your correct mailing address as JACQUÉ will not be responsible for any shipping error resulting from any incorrect provided by you. Once the package arrives and has been confirmed by our shipping carrier that it is has been delivered, we are not responsible for the loss or theft of your package. 

International Shipping

We currently ship in the following countries - Nigeria, Ireland, United Kingdom and limited European countries. Sadly, we are currently not offering International shipping outside countries listed. We shall update our international customers as soon as we begin international shipping through third party partners. Please bear with us for now.